Returns Policy

30-Day Returns

We accept change-of-mind returns within 30 days of delivery, provided the item is unused and in its original packaging. Simply request a return through your account and we'll guide you through the process.

Damaged or Wrong Items

If your order arrives damaged or you received the wrong item, you are entitled to a full refund or replacement — no return required. Please contact us at orders@love-in-a-box.com.au with a photo within 7 days of delivery.

Return Postage

For change-of-mind returns, the customer is responsible for return postage costs. For faulty or incorrectly sent items, we will cover return postage.

Refund Processing

Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method. You will receive an email confirmation when the refund has been issued.

Non-Returnable Items

Personalised or custom gift boxes cannot be returned unless they are faulty or damaged. Gift cards are non-refundable.

How to Start a Return

1. Log in to your account at My Returns
2. Select the order and items you wish to return
3. Choose your reason and submit the request
4. We'll be in touch within 1–2 business days with next steps