Privacy Policy
Last updated: April 2026
Who We Are
Love in a Box is an Australian online gift box store. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
We collect the following personal information when you use our website:
- Name and email address (when you create an account or place an order)
- Shipping and billing address
- Phone number (for delivery purposes)
- Payment information (processed securely by Stripe — we never store card details)
- Order history and preferences
- IP address and browser information (via standard web server logs)
How We Use Your Information
- To process and fulfil your orders
- To send order confirmation and shipping updates
- To respond to your enquiries and support requests
- To send marketing emails (only if you have opted in)
- To improve our website and services
Third Parties We Share With
- Stripe — payment processing (stripe.com)
- Resend — transactional email delivery
- Vercel — website hosting
- Supabase / Railway — database hosting
- Australia Post / Sendle — shipping and delivery
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as your account is active, or as required by law. You may request deletion of your account at any time by contacting us.
Cookies
Our website uses essential cookies for session management and authentication. We do not use tracking cookies or third-party advertising cookies without your consent.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at orders@love-in-a-box.com.au.
Contact
If you have any privacy-related questions or complaints, please contact us at orders@love-in-a-box.com.au.